Frequently Asked Questions
Answers to all your questions about tbakee
From creating an account to bKash deposits, cricket betting, bonuses, and security — simple answers to all questions from Bangladeshi players, all on one page.
Welcome to tbakee. On this page we have organized the most common questions from our Bangladeshi players into five sections and provided answers — account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. If you do not find your question here, our 24/7 live chat support is always ready to help in Bengali.
Account and Registration
Account and Registration
New to tbakee? See the most frequently asked questions about opening and managing your account.
To open an account on tbakee, you need an active mobile number and a valid email address. During registration, you must provide your correct name and date of birth. Please note that only people aged 21 or older can open an account on tbakee. Only one account per device is allowed.
After registration, tbakee will send a one-time password (OTP) to your mobile number. Verifying your number with that code completes the initial verification. Before large withdrawals, you may be asked to submit your National ID (NID) or passport details. Transactions on a verified account are more secure and faster.
Click the "Forgot Password" option on the tbakee login page. Enter your registered mobile number or email and a recovery code will be sent to you. Enter the code and set a new password. Make your password at least 8 characters long and use a mix of letters and numbers. For any issues, contact live chat support.
No, tbakee's rules allow each person to operate only one account. Creating multiple accounts may result in all of them being permanently closed and any accumulated bonuses being cancelled. If you have a problem with your account, contact support directly and we will resolve it.
Yes, tbakee can be played directly from a mobile browser. The site is fully optimized for smartphones — access it easily from Chrome, Firefox, or Samsung Browser. The same experience is available on desktop browsers too. Your balance and betting history stay synced when you log in from any device.
Deposits and Withdrawals
Deposits and Withdrawals
bKash, Nagad, Rocket — find out here how long each method takes and how much you can transfer.
Money deposited via bKash is usually credited to your tbakee account instantly. If the payment gateway is running normally, your balance updates within a few seconds. If the balance does not appear within 5 minutes, take a screenshot of the transaction and contact live chat. The minimum deposit amount is ৳500.
Yes, deposits via both Nagad and Rocket are supported on tbakee. You can also use Upay and direct bank transfer (Dutch-Bangla, City Bank, BRAC Bank, Islami Bank, Sonali Bank). The minimum deposit amount is ৳500 for all methods and all transactions are fully secure.
Withdrawal requests on tbakee are usually processed within 1 hour. The minimum withdrawal amount is ৳800. If your account is verified and bonus wagering is complete, withdrawals are processed as quickly as possible. Withdrawals to bKash and Nagad are the fastest.
tbakee generally does not charge any extra fees on deposits or withdrawals. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Standard bank charges may apply for bank transfers. Check the payments section or contact the support team for the latest fee information.
Yes, your deposited principal amount can be used at any time. However, to use welcome bonus funds, the wagering requirement must be met. For example, depositing ৳1,000 gives you a ৳1,500 bonus for a total balance of ৳2,500 — the bonus portion becomes withdrawable after wagering it 10 times.
Games and Rules
Games and Rules
Cricket betting, slots, live casino — how to play and where to find each game.
In tbakee's cricket section, you can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, and ICC tournament matches. Select a match from the match list, choose your preferred market (match winner, toss, top batter, etc.), enter the amount, and confirm your bet. Live betting also allows you to place bets while a match is in progress.
tbakee's slots section features games from top providers including PG Soft, Pragmatic Play, and JILI. Popular games include Fortune Tiger, Fortune Rabbit, Double Fortune, Gates of Olympus, Sweet Bonanza, Super Ace, Fortune Gems, and many more. Spribe's Aviator crash game is also available on tbakee. New games are added regularly.
tbakee's live casino section offers table games from top providers including Evolution Gaming and Ezugi — live roulette, live blackjack, live baccarat, Sic Bo, and various live shows. Play with real dealers for an authentic casino experience. A good internet connection helps keep mobile streaming smooth.
tbakee works only with world-class game providers whose games use internationally certified RNG (Random Number Generator) technology. RNG ensures that every spin or result is completely random and independent of previous outcomes. This guarantees fair play and transparency.
Almost all games on tbakee are suitable for smartphones. Slots, live casino, and cricket betting can be accessed through a mobile browser on both Android and iOS devices. Use an updated browser and a stable internet connection for the best experience. A 4G or Wi-Fi connection is helpful for live games that involve video streaming.
Bonuses and Promotions
Bonuses and Promotions
Welcome bonus, cashback, and VIP benefits — get all the details here.
When you open a new account and make your first deposit, tbakee will give you a 150% welcome bonus of up to ৳5,000. Example: depositing ৳1,000 gives you a ৳1,500 bonus for a total balance of ৳2,500. Or depositing ৳8,000 gives you the maximum ৳5,000 bonus for a total of ৳13,000. Keep the offer active at the time of your first deposit to receive the bonus.
A wagering requirement is the number of times you must bet the bonus amount before you can withdraw it. The wagering requirement for tbakee's welcome bonus is 10 times. For example, if you receive a ৳1,500 bonus, you can withdraw your winnings from that bonus after placing a total of ৳15,000 in bets. Read the bonus terms and conditions carefully.
tbakee's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. Bronze tier offers a weekly cashback of up to 0.2%; Silver offers 0.4%, Gold offers 0.6%, and Platinum offers up to 0.8% weekly cashback. Playing regularly and increasing your bets moves you up to higher tiers. VIP members also receive priority support.
Generally, bonuses can be used across all sections — slots, live casino, and cricket betting. However, some specific bonuses may apply only to certain games or sections. The terms and conditions of each bonus offer clearly state which games it can be used on. Ask in live chat for more details.
Yes, tbakee offers special promotions during Eid, Pohela Boishakh, Victory Day, Independence Day, and other celebrations. There may also be cricket-focused special bonuses during BPL and IPL seasons. Check the promotions page regularly or ask in live chat for the latest offers.
Security and Responsible Gaming
Security and Responsible Gaming
Protecting your information and money, and building healthy gaming habits.
Yes, tbakee uses SSL encryption technology to keep all your personal and financial information secure. Your information is not shared with third parties. Read our privacy policy for more details. Use a strong password for your account's security and do not share your login details with anyone.
Yes, tbakee is strictly for people aged 21 or older. Age is verified at the time of registration. Opening an account or playing games is completely prohibited for minors. Parents can use parental control software on family devices to limit access for minors.
Yes, tbakee gives responsible gaming the highest priority. You can request a temporary or permanent self-exclusion through our support team. A deposit limit setting option is also available. Visit the responsible gaming page for more details.
Signs of gaming addiction include: repeatedly playing to recover lost money, being unable to take a break from playing, neglecting family or work, and betting more than you can afford. If you feel you or someone you know is struggling, contact our 24/7 support — we are ready to help. Always play for entertainment, not as a source of income.
tbakee's support team is available 7 days a week, 24 hours a day to help in Bengali via live chat. For technical issues, payment assistance, or any responsible gaming questions, click the live chat button on the site. You can also reach us by email: [email protected].
Have more questions?
Still have questions?
Get in touch with support
Our team members are available in Bengali 24/7 on live chat. You'll get fast solutions to any problem.