tbakee's Privacy Policy
This policy clearly describes how your personal information is collected, used, and kept secure on the tbakee platform.
Contents
- 1. Introduction and Applicability
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purpose of Using Information
- 5. Sharing and Disclosure of Information
- 6. Cookies and Tracking Technologies
- 7. Data Storage and Security
- 8. Your Rights
- 9. Protection of Minors
- 10. Changes to This Policy
- 11. Contact
1. Introduction and Applicability
tbakee is an online gaming platform operated for players in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information is collected about you when you use the tbakee website (tbakee.lat) and its associated services, how that information is used, and what steps we take to protect your information.
This policy applies to all services on the tbakee platform, including live casino, slot games, cricket betting, and other gaming features. By registering on or continuing to use our platform, you are considered to have accepted the terms of this privacy policy.
If you have any questions while reading this policy, please contact our support team. tbakee is committed to always managing your information in a transparent and accountable manner.
2. Types of Information Collected
tbakee collects various types of information, which can be divided into two main categories:
2.1 Personally Identifiable Information
Information you provide directly during registration and use of our services:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID or passport number (for identity verification)
- Payment account details (bKash, Nagad, Rocket, Upay, or bank account number)
2.2 Automatically Collected Information
Information collected automatically while you use the platform:
- IP address and device identification details
- Browser type and operating system
- Activity history on the platform (page visits, session duration)
- Game activity and betting history
- Transaction and payment history
- Login time and approximate geographic location
- Information collected through cookies and similar technologies
3. How Information Is Collected
tbakee collects information in the following ways:
3.1 Direct Collection
You provide information directly when you create an account, fill out our forms, or contact our support team. This information is received with your consent.
3.2 Automatic Collection
When you visit our platform, certain information is collected automatically through cookies, web beacons, pixel tags, and similar technologies. This is used to improve the platform's performance and personalise the user experience.
3.3 Collection Through Third Parties
We work with certain trusted third-party service providers for identity verification and payment processing. These providers operate under their own privacy policies, and tbakee shares only the information necessary to deliver the service.
4. Purpose of Using Information
tbakee uses your information for the following legitimate purposes:
4.1 Account Management and Service Delivery
- Creating, managing, and verifying your account
- Processing deposits and withdrawals
- Providing gaming services and bonus offers
- Maintaining transaction history
- Providing technical support
4.2 Security and Compliance
- Preventing fraud and unauthorised activity
- Ensuring age verification (for users aged 21 and above only)
- Complying with Anti-Money Laundering (AML) regulations
- Ensuring responsible gaming
- Maintaining cybersecurity
4.3 Service Improvement and Personalisation
- Analysing and improving the platform's performance
- Personalising content based on your preferences
- Sending relevant promotional offers (based on your consent)
- Collecting feedback to ensure customer satisfaction
5. Sharing and Disclosure of Information
tbakee does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted service providers for payment processing, identity verification, and technical support. These partners receive information only to carry out specific tasks on behalf of tbakee and may not use it for any other purpose.
5.2 Legal Obligations
If law enforcement agencies or government authorities lawfully request information, we may be required to disclose it in accordance with applicable law. In such cases, we will make every effort to protect the user's interests within the limits of the law.
5.3 Business Restructuring
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such situations, we will notify users in advance and ensure that the new controller provides the same level of privacy protection.
5.4 With Your Consent
Outside of the cases mentioned above, tbakee will not disclose any of your personal information to third parties without your explicit consent.
6. Cookies and Tracking Technologies
The tbakee platform uses cookies and similar technologies. These are small text files stored in your browser that help make our site more functional and user-friendly.
6.1 Types of Cookies
- Essential cookies: Necessary for the core functionality of the platform. Without these, the site cannot work properly.
- Performance cookies: Help improve service quality by analysing which parts of the site are used most.
- Functionality cookies: Remember your preferences (such as language selection) and provide a personalised experience.
- Session cookies: Maintain your logged-in state and are automatically deleted when the session ends.
6.2 Cookie Controls
You can control or decline cookie collection through your browser settings. Please note, however, that declining certain cookies may prevent some features of the platform from working properly.
7. Data Storage and Security
7.1 Retention Period
tbakee retains your personal information only for as long as it is necessary or legally required. Even after an account is closed, transaction records and identity-verification information may be retained for a specified period in accordance with applicable law.
7.2 Security Measures
tbakee follows industry-standard security technologies and practices to protect your information:
- SSL encryption: All data transmitted on the platform is encrypted using SSL/TLS technology.
- Firewall and access controls: Strict access control measures are in place to prevent unauthorised access.
- Regular security audits: The security of our systems is regularly reviewed and tested.
- Data minimisation: We collect only the information that is genuinely necessary to provide the service.
- Staff training: Our staff receive regular training on data protection.
7.3 Response to a Data Breach
In the unfortunate event of a data breach, tbakee will notify the affected users as quickly as possible in accordance with applicable laws and regulations, and will take all necessary steps to bring the situation under control.
8. Your Rights
As a user of tbakee, you have the following rights regarding your own information:
8.1 Right of Access
You may request details of what information tbakee holds about you. We will provide this information within a reasonable timeframe.
8.2 Right to Rectification
If your personal information is inaccurate or incomplete, you may request that it be corrected or updated.
8.3 Right to Erasure
In some cases you may request that your personal information be deleted. However, this right may be limited where legal obligations or ongoing disputes apply.
8.4 Right to Object to Processing
You may object to your information being used for a specific purpose — particularly for marketing communications. We will give your request proper consideration.
8.5 Right to Data Portability
In certain circumstances you have the right to receive your information in a structured, machine-readable format.
To exercise any of the rights above, please contact us via our 24/7 live chat or email. We will aim to respond within 30 business days.
9. Protection of Minors
tbakee strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only. We follow an age verification process during registration and identity is confirmed before an account is opened.
If we become aware that a minor has created an account, that account will be suspended immediately and all associated information will be securely deleted. We urge parents and guardians to monitor their children's online activity and to use parental control software.
tbakee gives the highest priority to responsible gaming. Keeping minors away from gaming is one of our core responsibilities.
10. Changes to This Policy
tbakee may update this privacy policy from time to time due to business needs, legal changes, or technological developments.
For significant changes, we will take the following steps:
- An advance notice will be sent to your registered email
- A notification will be displayed when you log in to the platform
- The date of changes on this page will be updated
If you continue using the platform after changes are published, you will be considered to have accepted the revised policy. If you do not agree with the changes, you have the right to close your account.
We always keep the latest version of the policy published on this page. If you request an older version, we will provide it.
11. Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
tbakee Privacy & Data Protection Department
Live Chat: 24/7 support (in Bengali) — available through the platform
Email: [email protected]
We try to respond to your request as quickly as possible. For complex requests, it may take up to 30 business days.
tbakee always gives the highest respect to the privacy of its users. Your trust in our safe and reliable platform is very important to us. For more information, please read our Terms & Conditions and Responsible Gaming Guidelines.