tbakee Terms and Conditions

Introduction and Consent

These terms and conditions ("Terms") form the basis for operating the tbakee platform ("Platform", "Site" or "Service"). By visiting the tbakee website, registering an account, or using any gaming service, you are fully and unconditionally agreeing to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

tbakee reserves the right to change, amend, or update these Terms at any time at its own discretion. Continued use of the platform after any changes will be considered acceptance of the revised Terms. We therefore recommend visiting this page regularly.

Eligibility and Account Registration

2.1 Age and Eligibility Requirements

To open an account on tbakee and use any gaming or betting service, you must be at least 21 (twenty-one) years of age. tbakee may request identity documents or proof of age at any time for verification purposes. Providing a false age will result in immediate suspension or termination of the account and all deposited funds may be forfeited.

Each individual may register only one account. If multiple accounts belonging to the same person ("duplicate accounts") are found, both accounts may be permanently closed.

2.2 Information Provided at Registration

You must provide accurate, complete, and up-to-date information when registering an account. This includes:

• Full legal name (as per national identity card)
• Active mobile number
• Active email address
• Date of birth
• Preferred payment method details (bKash, Nagad, Rocket, Upay or bank details)

If incorrect or misleading information is provided, tbakee reserves the right to withhold payments or close the account.

2.3 Password and Account Security

It is entirely your responsibility to keep your account login details confidential. You will be held responsible for any activity that takes place from your account. If you suspect unauthorized access, contact us immediately via live chat.

Deposits, Withdrawals and Payment Policy

3.1 Deposits

We support the following payment methods for depositing funds on tbakee: bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount across all methods is ৳500 (five hundred taka).

3.2 Withdrawals

The minimum withdrawal amount is ৳800 (eight hundred taka). Approved withdrawal requests are generally processed within 1 hour. However, additional time may be required for verification in the following situations:

• Identity verification for first-time withdrawals
• Additional security review for large withdrawal amounts
• If there are discrepancies in the payment details provided
• If an active bonus wagering requirement is still in progress

Withdrawal funds will only be sent to the payment method used for the original deposit. Requests to withdraw via a different method may not be accepted.

3.3 Fraud and Abuse Prevention

If suspicious financial activity is detected on any account, tbakee reserves the right to suspend all transactions on that account until the investigation is complete. Any attempt to commit fraud through chargebacks or false payments will result in the relevant balance being forfeited and the account being permanently closed.

Bonuses and Promotional Offers

4.1 Welcome Bonus

Newly registered members will receive a 150% welcome bonus on their first deposit, up to a maximum of ৳5,000. Two examples are given below:

• Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500
• Deposit ৳8,000 → ৳5,000 bonus → total balance ৳13,000

4.2 Wagering Requirement

A 10x (ten times) wagering requirement applies to the welcome bonus. This means that winnings earned from the bonus will be withdrawable only after wagering an amount equal to 10 times the total bonus received.

4.3 General Bonus Rules

• Each bonus offer has its own expiry period; unused bonuses are automatically cancelled after expiry.
• A player may participate in a specific bonus promotion only once.
• Bonuses may only be used on games and betting markets approved by tbakee.
• tbakee reserves the right to change or cancel any bonus offer without prior notice.
• If evidence of bonus abuse (arbitrage betting, use of multiple accounts, etc.) is found, the bonus will be forfeited.

VIP Program and Cashback

tbakee's VIP program has four tiers. Players at each tier receive weekly cashback benefits:

VIP tiers are advanced through regular play. tbakee reserves the right to review and change the rules and benefits of the VIP program at any time. VIP tiers are non-transferable.

Gaming Rules and Prohibited Activities

6.1 Fair Play Policy

tbakee believes in fair play. All games and betting markets are operated in a neutral and transparent manner. The following activities are strictly prohibited and, if detected, will result in the immediate suspension of the account:

• Bonus arbitrage or systematic bonus hunting
• Operating multiple accounts belonging to the same person
• Use of third-party automated betting software or bots
• Collusion — gaining an unfair advantage by coordinating with other players
• Intentionally exploiting technical errors in the platform
• Using the account for the purpose of money laundering

6.2 Technical Issues

tbakee reserves the right to void any abnormal results caused by a technical error in a game or system. In such situations, the original stake amount for affected bets will be refunded.

6.3 Connection Issues

tbakee will not be held responsible if an internet connection is lost during a live game. Players are advised to ensure a stable internet connection before playing.

Data Protection and Privacy

tbakee places the highest importance on the protection of your personal information. Our platform uses SSL encryption technology, which keeps all your information and financial transactions secure.

Full details of how we collect, use, and store your personal information can be found in our Privacy Policy. Our Privacy Policy is an integral part of these Terms.

tbakee never sells your personal information to third parties. However, certain information may be shared when required by legal obligation, for fraud prevention, or at the request of a regulatory authority.

Account Suspension and Closure Policy

8.1 Closure by the Player

You may request to permanently or temporarily close your account at any time through our 24/7 live chat support. Any earned and withdrawable balance will be paid out before the account is closed.

8.2 Suspension by tbakee

tbakee may suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of these Terms
• Fraudulent or dishonest activity
• Providing a false identity or age
• Suspicious money laundering activity
• Abusive or threatening behaviour
• Operating multiple accounts

If an account is closed due to prohibited activity, the balance may be forfeited.

8.3 Inactive Accounts

If there is no login or financial activity for 12 consecutive months, the account will be marked as inactive. A maintenance fee may apply to the balance of inactive accounts.

Responsible Gaming and Self-Regulation

tbakee believes that gambling is a recreational activity and should always be enjoyed responsibly. We place the highest importance on the mental and financial wellbeing of our players.

The following self-regulation tools are available on our platform:

• Set Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Set Betting Limits: Limit the amount wagered within a specific time period.
• Temporary Break (Cooling-Off): Temporarily suspend the account for a set period of time.
• Self-Exclusion: The option to refrain from using the platform on a long-term or permanent basis.

For more information on responsible gaming, visit our Responsible Gaming page.

Limitation of Liability and Disclaimers

10.1 Right to Modify Services

tbakee reserves the right to modify, suspend, or shut down any part of the platform at any time with or without prior notice. The service may be temporarily unavailable due to maintenance, upgrades, or technical issues.

10.2 Third-Party Services

Some games on tbakee are provided by third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). tbakee is not directly responsible for technical errors in these games. However, we will provide every possible assistance in resolving any issues.

10.3 Force Majeure Events

tbakee will not be held responsible for service disruptions caused by natural disasters, government orders, cyberattacks, or other unforeseen events.

10.4 Language of Communication

All communication with tbakee may be conducted in English. Our 24/7 live chat support team provides service fully in English.

Dispute Resolution and Complaints Process

If you have any dispute or complaint, please first attempt to resolve it through our 24/7 live chat. If it cannot be resolved there, email us at [email protected].

When submitting a complaint, please include the following information:

• Your registered email or user ID
• Date and time of the incident (BST)
• Detailed description of the issue
• Relevant screenshots or documents (if any)

We will promptly review any complaint upon receipt and inform you of the relevant decision. tbakee's decision will be considered final.

General Provisions & Closing Conditions

12.1 Severability

If any part of these terms is found to be legally invalid or unenforceable, that part will be set aside and the remaining terms will continue in full effect.

12.2 Entire Agreement

These terms, our Privacy Policy and Responsible Gaming Policy together form the complete agreement between tbakee and the user. No oral or written promises outside these terms are valid.

12.3 Assignment of Rights

You may not transfer any rights or obligations under your agreement with tbakee to a third party. tbakee may, where necessary, transfer its rights and obligations under this agreement to any affiliated entity.

12.4 Contact

For any questions regarding these terms, please contact us:

• 24/7 Live Chat (in Bengali)
• [email protected]